FTT - Troubleshooting IC-Schoology Syncs

 Troubleshooting IC-Schoology Sync

@LisaBerghoff/@MrKimDHS

You don't know what you don't know

The sneaky thing about this sync is that it may seem like everything is working well, but then you get that dreaded email from your chair (or me) that your grade book isn't syncing! You think, "oh gosh, I could've sworn I did the thing that I needed to do to get the thing to sync to that other thing!!!" As we approach some important grade deadlines, we need to be able to know whether or not our grade books are syncing the way we want them to.

• View Sync Status Log

Click on the clipboard icon in your Schoology grade books every once in a while to audit your sync status. It's a quick, easy way to see if your sync is working as intended. Otherwise, the only other way to audit your syncs is to manually check your grade books in Infinite Campus (although that's not a bad idea). A red dot will appear on your clipboard to alert you to an issue.

• Cross-Linked Courses
  We've found that the majority of our persistent sync issues have been with courses that are cross-linked. The issue: make sure that every single section, whether it has active students in it or not, is set up identically with the other sections. That means the grade calc options AND categories need to be IDENTICAL. Please refer to slide 6 for Grade Calc Option instructions, and slide 16 for category setup.

• Composite Scores in IC vs Schoology
  You should also periodically check to make sure that your composite score in Schoology matches your composite score in IC. While there are slight variations to account for differences in rounding (e.g., .01%) your composites SHOULD MATCH. 
• What could account for statistical differences in your composite scores? 
• Factor'ed grades in Schoology DO NOT sync over to IC. You'll need to manually set the multiplier in IC.
• If you've deleted an assignment in Schoology, it will NOT delete the assignment in IC. 
• Make sure your assignment total values are identical in both spots. 
  
  
• Schoology-Infinite Campus Configuration Page
  This page "IS" the sync. You need to make sure that your categories are matched up correctly. 9 times out of 10 simple sync issues can be cleared up here. Additionally, if you are section-linked multiple sections of a course on Schoology, remember that you will need to set up the configuration for each section.
  
  
  
  
  
• Finally, make sure you've followed the initial instructions.
  Here is the LINK to the initial presentation guide. I know this is a lot of extra steps. I know most of this is not intuitive and not to mention incredibly boring, tedious, and insipid. We really appreciate your patience, and let's hope second semester is smooth sailing.